Terms and Conditions
Last updated: June 2023
Please read these Terms of Service carefully. These terms also include any guidelines, announcements, additional terms, policies, and disclaimers made available or issued by us from time to time. By accessing, using or clicking on our websites, mobile applications or services, you agree to be bound by all terms described herein and all terms incorporated by reference. If you do not agree to all of these terms or comply with the requirements herein, please do not access or use our website or services. In addition, when using some features of the services, you may be subject to specific additional terms and conditions applicable to those features. Your agreement with us regarding compliance with these terms of service becomes effective immediately upon commencement of use of our websites, mobile applications, software or service.
This Terms of Service (“Agreement”) is a contract between you and NEOPIA META LAB LIMITED (the “Company”, “us”, “we” or “our”) and applies to your access to and use of any websites, social media pages, mobile applications, Software and services (collectively the “Services”) of the Company.
If you use our Services through any application from a third party digital distribution platform such as App Store or Google Play, the terms of such platform apply in addition to these Terms.
The Terms are conditioned upon your reaching the age of majority in your jurisdiction. If you are under the age of majority in your jurisdiction, your parent or legal guardian must agree to be bound by this Agreement. If you are a parent or legal guardian consenting to these terms on behalf of a minor, you are fully responsible for the minor’s use of the Services and ensuring the minor understands these terms.
Our Services are not directed to individuals under the age of 18.
2. USER ACCOUNT
Before using the Services, you may be required to create an account (“User Account”). You may create a username, which will be displayed within the Services. The Company reserves the right to change or remove a username if we believe appropriate. You may also create a password for your User Account. You are entirely responsible for maintaining the confidentiality of your password and agree that you will: (a) not disclose your password to any third party or allow any third party to access your account; (b) notify us immediately if you suspect any unauthorized use of your User Account; (c) not enter your personal information (such as your email address) in the username and password; and (d) transfer your account or your user profile. You are solely responsible for any and all use of your User Account. The Company may delete or terminate User Accounts that have been inactive for a reasonable period of time set by the Company without notification. The Company reserves the right to delete any User Account, refuse registration, refuse service, or cancel orders for any reason allowed by law. The Company may also terminate the user accounts of repeat infringers.
You shall have no ownership or other property interest in any account or user profile, and you further acknowledge and agree that all rights in and to any account or user profile are and shall forever be owned by the Company.
3. LIMITED USE LICENCE
Subject to the terms of this Agreement, the Company grants to you a revocable, nonexclusive, non-transferable, non-assignable, limited licence to use our mobile application and associated software (collectively the “Software”) in connection with the Services. You are not allowed to do any of the following without our prior consent: (i) distribute, copy, license, sublicense, lease, rent, sell or otherwise transfer the Software for profit, or permit another person or entity to use the Software; (ii) modify, alter, adapt, reverse engineer, disassemble, decompile or recompile the Software, or create any derivative works of the Software; or (iii) use the Software for any purpose other than your own personal, non-commercial use. The Company also reserves all rights in and to the Software not expressly granted to you in this Agreement.
The foregoing limited licence (i) does not give you any ownership of, or any other intellectual property interest in, any Software, (ii) may be immediately suspended or terminated for any reason, in our sole discretion, and without advance notice or liability; and (iii) does not permit you to use any software or our other licensed elements outside the functionality of the Services.
Except as expressly stated herein, nothing in these terms should be construed as conferring any right in or license to our or any other third party’s intellectual rights.
4. INTELLECTUAL PROPERTY AND OWNERSHIP
The Services and all content in and relating to the Services, including but not limited to designs, text, information, graphics, pictures, audio files, videos, data, account, software and other materials, are the property of the Company or its licensors and are protected by copyright and other intellectual property laws and treaties. You agree that you have no right or titles in any content in the Services, including but not limited to any Game Currency and Virtual Items.Third parties participating on the website may permit us to utilise trademarks, copyrighted material, and other intellectual property associated with their businesses. We will not warrant or represent that the content of the website does not infringe the rights of any third party.
This Agreement will remain in full force and effect while you use the Services. Either party may terminate use of the Services with or without cause at any time with or without prior notice. You may terminate this Agreement by deleting all Software from your device. If you wish to delete your account, you may contact the Company at [email protected]. The Company shall not be liable for any loss or damage caused, directly or indirectly, to anyone for termination, of your use of the Services even without prior notification. Upon termination of this Agreement, your right to use the Services shall cease immediately, and you will not be entitled to any reimbursement or refund of any Virtual Items or unused fees.
6. MODIFICATION OF THE SERVICES
The Company reserves the right to modify or discontinue, temporarily or permanently, the Services or any features or portions thereof with prior notice and, in case of emergency or if absolutely necessary, without prior notice. You agree that the Company will not be liable for any modification, suspension, cancellation or discontinuance of the Services or any part thereof. You agree that if the Services or any part thereof is terminated, you are not entitled to any reimbursement or refund of any fees paid for the purchases of any Game Currency or Virtual Items.
7. IN-GAME CURRENCY AND VIRTUAL ITEMS
(a) The Company may offer you the ability to: (a) purchase a limited licence to use in-game currency (“Purchased Game Currency”); (b) earn a limited licence to use in-game currency by performing specific tasks in the Services (“Earned Currency”, together with the Purchased Game Currency, “Game Currency”); and/or (c) earn a limited licence, and/or purchase a limited licence with Game Currency, to virtual goods and services made available in the Services (collectively “Virtual Items”). In such cases, the Company grants you a non-exclusive, non-transferable, revocable limited right and licence to use Game Currency and Virtual Items, as applicable, for your personal, non-commercial use exclusively in the Services, subject to the terms of this Agreement and your compliance therewith.
(b) Game Currency may only serves its utility functions and be redeemed for Virtual Items for use in the Game and neither Game Currency nor Virtual Items are redeemable for money, anything of monetary value, or for any monetary equivalent, except as otherwise required by applicable law. Game Currency and Virtual Items do not have an equivalent value in real currency and do not act as a substitute for real currency, and are not intended for investment or speculative purposes with the expectation of making profit on resale. Ownership of the Game Currency and/or Virtual Items carries no rights, express or implied, other than the right to use them on the website in a way as designed and determined by the Company from time to time. Neither the Game Currency nor Virtual Items represents or confers any ownership right or stake, share, equity or security or equivalent rights, or any right to receive future revenue, dividends, shares, intellectual property rights or any other form of participation or governance in or relating to the Company. You acknowledge and agree that the Company may engage in actions that may impact the in-game attributes or perceived value of Game Currency and/or Virtual Items at any time, except as prohibited by applicable law. The Company, in its sole discretion, may impose limits on the amount of Game Currency that may be purchased, earned, or redeemed.
(c) All purchases of Purchased Game Currency are final and are not refundable, transferable, or exchangeable under any circumstances, including, without limitation, upon termination of your use of the Service for any reason or no reason, termination of this Agreement, and/or the discontinuation of the Service. Except for the purchase price of Purchased Game Currency and certain Virtual Items, the Company does not charge any fees for the access, use, or non-use of Game Currency or Virtual Items after the purchase of Purchased Game Currency and Virtual Items.
(d) You may not transfer, sell, gift, exchange, trade, lease, sublicense, or rent Game Currency or Virtual Items except in the Service and as expressly permitted by the Company. Except as otherwise agreed herein, the Company reserves and retains all rights, title and interest in and to the Game Currency and Virtual Items.
(e) The licences granted hereunder to Game Currency and Virtual Items will terminate upon termination of this Agreement.
8. COLLECTIBLE SALE
Additional terms and conditions for Collectible sale are published at https://www.neopetsmeta.io/terms-collectibles/
9. RIGHT OF WITHDRAWAL
If you are a resident of a member state of the European Union, you have a 14-day withdrawal right for every purchase of Game Currency or Virtual Items made with real money. However, you have expressly agreed that we begin performance before the end of the withdrawal period, and you have confirmed your knowledge of the fact that such agreement results in a waiver of the withdrawal right. Additionally, you waive your withdrawal right once the performance of the Service begins and your account is provided access to the Game Currency or Virtual Items. You hereby expressly acknowledge that performance begins immediately after you complete your purchase, and once we make your purchase available to you, the contract has been fully performed by us.
10. ONLINE CONDUCT
The Company is not responsible or liable for the conduct of any users, whether or not such conduct relates to the access or use of the Services. The Company at any time at its sole discretion may suspend or terminate your access to the Services if you violate the terms of this section or any other terms and conditions of this Agreement. Specifically, you agree not to do, attempt to do, or cause another to do any of the following in connection with the Services:
(a) in any way that is unlawful, dishonest, for fraudulent or malicious activities, in any manner inconsistent with these terms, or engage in commercial activities or commercial sales, including transmission of any commercial advertisements or solicitations;
(b) enter, disclose or disseminate any personal information about anyone;
(c) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
(d) use or exploit any bugs, errors, or design flaws to obtain unauthorized access to the Services, to gain an unfair advantage over other players, or to cheat or utilize unauthorized exploits in connection with the Services, including but not limited to accessing portions of the Services that you are not authorized to access and using any bots, emulators, or other unauthorized third party tools;
(e) do anything that interferes with the ability of other users to enjoy playing the Services in accordance with its rules or that materially increases the expense or difficulty of the Company or the platform provider in maintaining the Services for the enjoyment of all its users;
(f) trade, sell, auction, or otherwise transfer or attempt to transfer any Virtual Items or Game Currency outside the Services;
(g) otherwise violates the terms of this Agreement, other policies communicated by the Company, or creates liability for the Company;
(h) infringe any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets of the Company;
(i)violate public interests, public morals, or the legitimate interests of others, including any actions that would interfere with, disrupt, negatively affect, or prohibit other users from using our website and the Services; and
(j) use the Services for market manipulation (such as pump and dump schemes, wash trading, self-trading, front running, quote stuffing, and spoofing or layering, regardless of whether prohibited by law).
By accessing the Services, you agree that we have the right to investigate any violation of these terms, unilaterally determine whether you have violated these terms, and take actions under relevant regulations without your consent or prior notice.
We do not accept proposals for product ideas, other ideas, plans, notes, drawings, or original or creative materials from customers or users. Please understand that even in the event that we receive such proposals, we will not bear any obligation or responsibility for said proposals. However, in the event you submit questions, comments, suggestions, proposals for product ideas, other ideas, plans, notes, drawings, original or creative materials, or other information (“Submissions”), such Submissions are non-confidential as between you and the Company and shall become the sole property of the Company. The Company shall own, and you hereby assign to the Company, all right title and interest, including all intellectual property rights in and to such Submissions, and the Company shall be entitled to the disclosure, the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgement or compensation to you, and the Company shall not be liable for such use of the Submissions.
12. THIRD PARTY CONTENT
Content from third parties may be made available to you through the Services. Because we do not control third party content, you agree that unless due to intentional fault or gross negligence of the Company, we are not responsible for any third party content, make no guarantees about the accuracy, currency, suitability, or quality of the information in third party content; and assume no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful third party content. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by the Company. The Company is not liable and you covenant not to make any claim or commence or pursue any proceedings against us, for any loss of any kind (including, without limitation, damages, costs, interest, loss of profits, or special loss or damage) arising from an error, inaccuracy, incompleteness or similar defect in the content.
THE COMPANY PROVIDES THE SERVICE, THE SOFTWARE, THE ACCOUNT, AND ALL OTHER SERVICES ON AN “AS IS” BASIS, AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OR CONDITIONS OF ANY KIND, WRITTEN OR ORAL, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF TITLE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, THE COMPANY DOES NOT WARRANT THAT THE SERVICE OR YOUR ACCOUNT, WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SERVICE OR YOUR ACCOUNT WILL BE UNINTERRUPTED, ERROR-FREE, CONTINUOUS, SECURE, VIRUS-FREE, OR THAT THE DEFECTS IN THE SERVICE, OR YOUR ACCOUNT WILL BE CORRECTED. THE COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICE OR RELATED DOCUMENTATION IN TERMS OF THEIR CORRECTNESS, ACCURACY, QUALITY, RELIABILITY, APPROPRIATENESS FOR A PARTICULAR TASK OR APPLICATION, OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY THE COMPANY OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. YOU ARE ENTIRELY RESPONSIBLE FOR AND ASSUME ALL RISK FOR USE OF THE SERVICE, AND YOUR ACCOUNT. YOU SHOULD NOT USE THE SERVICE IN HIGH-RISK ACTIVITIES WHERE SUBSTANTIAL DAMAGE COULD RESULT IF AN ERROR OCCURRED. THE COMPANY DOES NOT WARRANT OR REPRESENT THAT ITS SECURITY PROCEDURES WILL PREVENT THE LOSS OR IMPROPER ACCESS TO YOUR DATA. THE COMPANY IS NOT RESPONSIBLE FOR TRANSMISSION ERRORS OR CORRUPTION OR SECURITY OF INFORMATION CARRIED OVER TELECOMMUNICATION LINES. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from country to country.
15. LIMITATION ON LIABILITY
(a) THE MAXIMUM AMOUNT AND THE TOTAL LIABILITY OF THE COMPANY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO THE COMPANY FOR THE TOTAL PURCHASE OF VIRTUAL ITEMS IN AND WITHIN THE SAME MONTH OF THE EVENT CAUSING LIABILITY. IN NO EVENT SHALL THE COMPANY, OR ANY OF ITS SHAREHOLDERS, PARTNERS, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUPPLIERS, BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATIONS, ANY DAMAGES FOR LOST PROFITS, ARISING (WHETHER OR IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE) OUT OF OR IN CONNECTION WITH THE SERVICE, THE SOFTWARE, YOUR ACCOUNT OR THIS AGREEMENT, WHETHER OR NOT THE COMPANY MAY HAVE BEEN ADVISED THAT ANY SUCH DAMAGES MIGHT OR COULD OCCUR. EXCEPT TO THE EXTENT OF A FINAL JUDICIAL DETERMINATION THAT SUCH DAMAGES WERE A RESULT OF OUR GROSS NEGLIGENCE, ACTUAL FRAUD, WILLFUL MISCONDUCT OR INTENTIONAL VIOLATION OF LAW OR EXCEPT IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, WE WILL NOT BE LIABLE TO ANY PERSON FOR ANY LOSS RESULTING FROM A CAUSE OVER WHICH WE DO NOT HAVE CONTROL. THIS PROVISION WILL SURVIVE THE TERMINATION OF THESE TERMS. Some jurisdictions do not allow the foregoing limitations of liability, so they may not apply to you.
(b) If you purchased a Virtual Item, you agree to release any and all liabilities of the Company related to your purchase and use of the Virtual Item, except that the Company is responsible for providing such Virtual Item to your Account in relevant Service.
(c) You agree to release any and all liabilities of the Company related to any computer virus infection to your computer, whether it is through the Company’s server or third party activities.
(d) You agree that the Company will not be held responsible or liable for anything that occurs or results from accessing or subscribing to the Services.
AT THE COMPANY’S REQUEST, YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS THE COMPANY, ITS SHAREHOLDERS, PARTNERS, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUPPLIERS, ITS LICENSEES, DISTRIBUTORS, CONTENT PROVIDERS, AND OTHER MEMBERS OF THE SERVICE, FROM ALL DAMAGES, LIABILITIES, LOSSES, DAMAGES, JUDGMENTS, CLAIMS, CAUSES OF ACTION, CLAIMS, AND EXPENSES, INCLUDING LEGAL FEES AND COSTS, WHICH THE COMPANY MAY HEREAFTER INCUR, SUFFER, OR BE REQUIRED TO PAY, DEFEND, SETTLE (SUBJECT TO ANY LIMITATIONS SET FORTH IN THIS AGREEMENT), OR SATISFY AS A RESULT OR ARISING OUT OF YOUR USE OF THE SERVICE, YOUR VIOLATION OF ANY APPLICABLE LAWS OR REGULATIONS OR RIGHTS OF ANY THIRD PARTY OR ANY BREACH OF THIS AGREEMENT BY YOU.
17. EQUITABLE REMEDIES
You hereby agree that the Company would be irreparably damages if the terms of this Agreement were not specifically enforced, and therefore you agree, that the Company shall be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies with respect to any breaches of this Agreement, in addition to such other remedies as the Company may otherwise have available to it under applicable laws.
18. LEGAL FEES
Should any party institutes any action or proceeding at law or in equity to enforce any provision of this Agreement, including an action for declaratory relief, or for damages by reason of an alleged breach of any provision of this Agreement, or otherwise in connection with this Agreement, or any provision of this Agreement, the prevailing party shall be entitled to recover from the losing party reasonable legal fees and costs for services rendered to the prevailing party in that action or proceeding.
19. CHOICE OF LAW AND VENUE
A. Equitable Remedies
You hereby acknowledge and agree that the Company would suffer irreparable harm if this Agreement was not specifically enforced. Consequently, in addition to such monetary and other relief as may be recoverable at law, you agree that the Company shall be entitled to specific performance or other injunctive relief, without bond, other security, or proof of damages, as remedy for any breach or threatened breach of this Agreement.
B. Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy or claim related to this Agreement (“Dispute”), you and the Company agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least 30 days before initiating any arbitration proceedings. Such informal negotiations commence upon written notice from one person to the other. The Company will send its notice to your billing address (if provided) and email you a copy to the email address you have provided to us. You agree to send your notice to the Company via email to [email protected].
C. Formal Dispute Resolution
If you and the Company are unable to resolve a Dispute through informal negotiations, either you or the Company may elect to have any dispute, controversy, difference or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the UNCITRAL Arbitration Rules in force when the Notice of Arbitration is submitted, as modified by the HKIAC Procedures for the Administration of Arbitration under the UNCITRAL Arbitration Rules. The law of this arbitration clause shall be Hong Kong law. The place of arbitration shall be Hong Kong. The number of arbitrators shall be three. The arbitration proceedings shall be conducted in English.
20. GENERAL PROVISIONS
Except as provided in this Agreement, any changes to this Agreement must be in writing and signed by the Company and you. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in force. The UN Convention on Contracts for the International Sale of Goods is expressly disclaimed. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. You may not assign or transfer this Agreement or your rights hereunder, and any attempt to the contrary is void, without written permission of the Company. This Agreement sets forth the entire understanding and agreement between the Company and you with respect to the Company, and the Service, and this Agreement supersedes all prior agreements (oral or written, if any) between the parties. Notwithstanding anything else in this Agreement, no default, delay or failure to perform on the part of the Company shall be considered a breach of this Agreement if such default, delay or failure to perform is shown to be due to causes beyond the reasonable control of the Company. All notice given by you or required under this Agreement shall be emailed to [email protected].
The Company expressly prohibits and rejects the use of the website or the Services for any form of illicit activity, including money laundering, terrorist financing or trade sanctions violations. By using the website or the Services, you represent that you are not involved in any such activity.
The Company has no liability to you if it is prevented from or delayed in performing its obligations or from carrying on its Services and business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, failure of a utility service or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation, or direction.
For any questions concerning this Agreement, you may contact the Company at the following email address: [email protected].